Job Opportunity Posting
Posting Date: 6/18/10
Title: Business Process & Technology Team Leader
Department: Information Systems
Posting Number: 10-06-01
SUMMARY
The Business Process and Technology Consulting Team works in collaboration with all business areas to achieve organizational goals, improve process performance and determine how technology can best be leveraged. This team functions as a goal-directed work team and is responsible for managing their own day-to-day work, setting goals and timelines, establishing performance metrics and communicating appropriately with other members of the Information Systems team and the rest of the organization. Each team member leads specific functions and projects as opposed to other direct reports. Individual performance will be evaluated based upon flexibility, leadership skills, openness to changing organizational needs, a positive attitude and the ability to transition into varying roles as well as subject matter expertise.
The Vice President of Information Systems will provide this team with a clear understanding of the organization's strategic direction and demonstrate how this team can support specific strategic goals. Necessary resources such as training on specific technical skills, leadership development, change management and strategic thinking will be provided.
RESPONSIBILITIES
Business Technology Consulting
- Identify ways that technology could support organizational goals, including meeting specific external customer needs.
- Stay current with emerging trends in technology, particularly those that could have an impact on the financial services industry.
- Translate business needs into technical requirements and document those requirements.
- Serve as a technical liaison between internal business partners and external resources that might be engaged to implement solutions with a technical component.
Business Process Management (BPM) and Improvement Consulting
- Champion the BPM program by communicating the positive benefits to the entire organization and supporting BPM teams.
- Work with the BPM strategic planning team to monitor overall program progress and adjust the implementation strategy appropriately.
- Maintain and update the methodology based on BPM team feedback and current BPM practices in the financial services industry.
- Assist business groups in identifying critical processes and other candidates for BPM teams.
- As organizational goals are identified, work with the business groups to determine how critical business processes are tied to those goals.
· Identify and facilitate the implementation of a central repository for all process-related documentation; potentially explore an Enterprise Content Management solution.
· Work with external resources to provide BPM consultation and coordinate training as needed.
· Mentor other BPM guides on the methodology and tools.
· Lead cross-functional teams through the methodology by coaching them on the best ways to apply the tools to their processes.
· Facilitate the identification of improvement opportunities, solutions and best implementation practices
· Create a cultural focus on establishing and routinely measuring process performance.
Strategic Planning Facilitation and Change Management
- Guide functional business groups through a strategic planning process using a standard framework.
· Provide analysis tools and recommend the best course of action given each group's current position, goals and time frames · Support the development of high-level strategies as well as implementation plans. · Promote and manage positive organizational change.
This individual MUST be able to work collaboratively with all areas of the organization by listening, seeking to understand business needs and responding in a solution-oriented manner. This individual must be approachable, professional and flexible as well as self-motivated.
Requirements
BA or equivalent experience is required, plus minimum of five years of project management experience.
Seven years of Six Sigma or other BPM program experience in a leadership role (green belt certification or greater preferred), including experience in change readiness and project management.
Superior communication skills.
Experience guiding teams of people through a formal strategic planning process.
Experience in the financial services and/or nonprofit industry.
A background in Information Technology including programming, workflow application development and/or report-writing preferred.
Experience working in the Lotus Notes environment is a plus.
Forward resume' and internal application to Human Resources
Attn: HR Posting #10-06-01
amb@fdn.pcusa.org
No phone calls please