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Frequently Asked Questions

Online Giving Program

 

Regarding the 2017 Vanco Conversion…

When will the Presbyterian Foundation’s transition to the Vanco online giving platform take place?
We anticipate the new platform to be launched during the month of November.
 
What does my church need to do for the transition?
Once the Presbyterian Foundation has converted to the new system, we will enable a temporary “redirect” that allows the current link or donation button on your website to continue working while directing donors to your upgraded donation form.  We will then send you an updated URL for your donation form, and you will need to update the link or button on your page to this new URL.  Our temporary redirect will expire at year-end, so make sure you update the link on your website to prevent disruption to your donors.
 
What will change about the Online Giving Program when the new platform is launched?
  • Your give form will be mobile-friendly, making it easier for donors to give from their phones or tablets.
  • Donors will now be able to log in and manage their payment information and recurring gifts.
  • The fee per transaction will be simplified to a flat 2% regardless of the donor’s method of payment.  There will no longer be any additional processing fees on gifts made via credit/debit card!
  • Fund administrators will no longer be required to log in and request a transfer of available funds. We will automatically disburse the balance of your fund by direct deposit after the close of each month.  Should you need money out of a fund in the middle of the month, we will still accept ad hoc requests of at least $100.
  • Your fund’s balance will now be invested in a money market vehicle between disbursements so that you earn interest. 
  • You’ll have access to a newer, better administrative portal with more reporting options.
     

General Questions Regarding the Online Giving Program

Who can join the Foundation’s online giving program?
The Foundation’s Online Giving Program serves Presbyterian Church (USA) congregations & programs, as well as PC(USA)-related ministry and mission organizations. Click here for more info on being a “related” organization.

How can my church or organization join?
Download and read our program guide, and submit your application.

How much does it cost?
There are no setup fees or monthly fees, so getting started is free! There is a 2% administrative fee for all gifts received; this fee is for the reasonable and customary costs of operation and is to help ensure the continued viability of the program and its services.

Is there a minimum balance?
No minimum balance is required.

How do the funds get to us?
After the close of each month, the balance of your funds will be sent to your organization via direct deposit. Should you need to withdraw money between the scheduled monthly donations, please email onlineservices@presbyterianfoundation.org. Please note that there is a $100 minimum per fund for intra-month withdrawal requests.

Can we have more than one fund online?
Yes! Many of our partners establish a “General Fund” alongside other funds for things such as a building campaign or youth ministry. While there is no limit on the number of funds you may open, we do encourage you to consider the number of funds from which your donors will have to choose. Too many options can be overwhelming.

Will donors receive a confirmation of their gift for tax purposes?
Yes, per IRS requirements, donors will receive a gift acknowledgment via email at the time their gifts are charged. Donors should retain these acknowledgements for tax reporting purposes.

How will we know when our organization has received gifts?
The individuals you authorize as Fund Administrators will receive email notifications when gifts are received for your organization. Fund Administrators may also log into the administrative portal to view donor and gift information.

Is donor information safe and kept private?
Yes, our systems follow Payment Card Industry (PCI) Data Security Standards, and donors’ information is never shared with anyone except the church or ministry receiving their gifts. More information is available in the Presbyterian Foundation's Privacy Policy.

Does your system integrate with my church’s accounting software?
Yes, donor and gift information can be exported by Fund Administrators from the online portal, which can then be uploaded to your software. [Please note: When including these gifts in your financial software, please include a disclaimer that they were made through the Presbyterian Foundation and have already been acknowledged for tax reporting purposes. While thank you notes to donors are acceptable and encouraged, no further gift acknowledgement should be provided.]

How do we open a new fund or close an existing fund?
Authorized Fund Administrators may submit requests to open and/or close funds to onlineservices@presbyterianfoundation.org.

How do we remove a Fund Administrator’s access and/or authorize someone new?
Authorized Fund Administrators may submit requests to change administrative access to onlineservices@presbyterianfoundation.org
.
Can we customize our organization’s donation form?
Yes, donation forms can be customized.  Please contact onlineservices@presbyterianfoundation.org to request changes.
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Presbyterian Mission Exchange

Online giving to your church or ministry.

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